FAQ: QUESTIONS AND ANSWERS ABOUT THE AUCTIONS

That's no problem. Send an email to henrys@henrys.de, describe the problem, and provide the customer number you want to keep. We will then transfer your password to the corresponding customer number and delete the customer number that is no longer needed.

HENRY´s conducts live auctions with a live audience. The lots are called individually, the written bids are read out, and visitors and telephone bidders are asked for higher bids. The time required therefore varies for each lot, which is why we can only give the start time on the internet. You can calculate approximately when your lot will be called using the following table, which indicates how many lots are called per hour:

• Jewellery and Silverware 100–150 lots per hour
• Watches 75–80 lots per hour
• Fine Art and Antiques 100–120 lots per hour
• Rugs and Carpets 100–150 items per hour

To be on the safe side, however, always assume that lots will be called faster than you expect. In any case, you can still place your bids online even after the auction has started! Online bids are sent to the bidding server without delay, so they are available to the auctioneer immediately after they are placed. However, this does not apply to telephone bids. Telephone bids require some organizational work and should therefore be placed at least one day before the auction.

The increment rate is normally 10% to the nearest hundred, thousand, or ten thousand.

Please contact us by email. Exclusive items have a good chance of being included in one of our upcoming auctions. Please write to HENRY´s or, better still, to the department that best suits your item. Ideally, please send relevant images with your email.

The email addresses are:

• HENRY´s general henrys@henrys.de
• Jewellery and silverware finejewellery@henrys.de
• Watches watches@henrys.de
• Fine Art fineart@henrys.de
• Antiques antiques@henrys.de
• Rugs and carpets rugsandcarpets@henrys.de

Or upload descriptions and pictures of your items directly here:

NON-BINDING ESTIMATE

You can use the term search to perform an advanced selection of items. All terms entered here must appear in the database in exactly the same wording for an item to be selected. However, upper and lower case letters are not distinguished.

Example: You are looking for an Omega men's wristwatch. You could then enter the following terms in the field: ‘Omega men's wristwatch’. If nothing is found, shorten the search terms, e.g., to ‘Omega men's wrist’.

Please note the abbreviations in the prose descriptions of the items. The computer can only find words that have been entered into the database in exactly the same way. For example, the search term ‘stainless steel’ will not return any results if only the abbreviation ‘stainless’ is used in the description of the items.

There is no limit to the number of search terms you can enter.

If you want to search for items across all departments/categories, first click on the ‘ALL’ category. Your search terms will then be searched for in the entire product database. If you click on the ‘Carpets’ category, your search terms will only be searched for in the items in the carpet department, etc.

You can also search directly by catalog number. Click on the category “ALL” or, better still, select the department that offers this item and simply enter the catalog number (without the auction number) as the search term. For example, if you are looking for the carpet ‘01-7001’, click on the ‘Carpets’ category and enter ‘7001’. However, you can perform a more precise direct search using the number search in the left-hand navigation bar.

All offer numbers used at HENRY´s consist of two parts: the auction number and the catalog number. If the offer number is, for example, ‘40-0001’, then the first number (auction number) is ‘40’ and the second number (catalog number) is ‘1’ (leading zeros can be omitted).

After checking the data, you will receive the invoice within a few days. Once you have paid the invoice, the goods will be sent to you if you wish. Alternatively, you can of course pick up the goods yourself, which will save you shipping costs.

SHIPPING AND DELIVERY SERVICE