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I have registered online and received a new customer number. I now have
two customer numbers, which make things unnecessarily complicated. How
can I change this?
This is not a problem. Email us at henrys@henrys.de, describe your
problem and give us the customer number that you want to keep. We will then
transfer your password to the appropriate customer number and delete the
unneeded number.
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Why does it not state how long you can bid on items? When is the latest
that I can make a bid if item information states that the auction is on
March 12th at 10 a.m.?
HENRY´s holds auctions in halls with audiences. The items
are called individually, the written bids are read out, visitors and
telephone bidders are asked for higher bids. The time required is therefore
different for each item, so we can only specify the start time on the internet.
You can figure out roughly when your item will be called with
the table indicating how many items are called per hour:
| Wrist & pocket watches |
100 - 120 items per hour |
| Art and Antiques |
100 - 150 items per hour |
| Oriental carpets |
080 - 100 items per hour |
| Jewellery and silver |
150 - 200 items per hour |
Please assume that items are called quicker than you expect. In any case,
you can even submit your bids online if the auction is already running!
Online bids arrive at the bid server without delay so they are therefore present
for the auctioneer immediately after submission. However, this
does not apply to telephone bids – telephone bids are associated with
some organisational work and should be submitted at least one day before
the auction date.
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How much is the rate of increase?
The rate of increase is normally 10% on the next hundred, thousands, or ten thousand.
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I have some old pieces that I would like to submit in the auctions. What are your terms? Who should I contact?
Contact us by email. Exclusive pieces have good chances to be included
in one of our upcoming auctions. Either write to Henry`s or even better
to the department to which your piece fits best. Ideally, you should attach pictures
of the pieces to your email. The email addresses are:
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Tips for search term
Using the term search, you can make an extended selection of items.
All terms entered here must be in the same text in the database, so that
an item is selected. Case is not distinguished.
Example:
You are looking for an Omega Mens Wristwatch. Then you could enter
the following terms in the field 'Omega Mens Wristwatch'. If nothing is found, you
shorten the search terms e.g. 'Omega Mens watch'
Pay attention to abbreviations in item descriptions. The system
can only find words that were entered in the database. For example,
The term „stainless steel“ will provide no results if the equipment description of
the item is just the abbreviation 'stainl.'.
The number of search terms is not limited.
If you want to search for items across all departments/categories, then
you must click on the category 'All'. Your keywords are searched for in the
complete catalogue of products. Click on the category 'carpets', your search
terms are only searched for in the carpet department items, etc.
You can also browse directly by catalogue numbers. Click category 'All'
or better, choose the department that offers this item, and simply enter the
catalogue number as the search term (without auction number). For
example: You search for the carpet with the number '01-5001', click on the
category 'carpets' and enter 5001. A more advanced search can be carried out
via the number search in the left navigation bar.
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Tips for number search
At HENRY´s all numbers consist of two parts: the auction number and the
catalogue number. For example, if the offer number is 40-0001, the first number
(auction number) is 40, and the second number (catalogue number) is 1
(preceding zeros can be omitted).
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I have seen in the results that an item that I bid on has been assigned. And in
the single view on the button Check for Bidders, I determined that I have been
assigned the item. What happens next?
After the examination of the data, you will be sent the invoice within a few days.
After you have paid the invoice, the items will be sent to you. Alternatively, you
can pick them up yourself, which can save the shipping cost of the items,
of course.
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